Coordination Centre

How to have just one point of contact for international cases at local level

DEKRA Claims’ Coordination centre services ensure clients benefit from the ease of having a single point of contact and just one interlocutor for all cases regardless where the incident occurred or the nationality of the third party.

Coordination centres are dedicated multilingual teams that streamline the communication process and bring together all parties involved in the case, including experts, lawyers and medical doctors. They help our clients deal with international cases at local level.

The main advantages of this service are:

  • Single point of contact
  • Reduced management time and improved efficiency
  • No language barriers
  • Increased satisfaction for policyholders
  • Compliance with domestic and international regulations
  • Reduced costs
  • One interlocutor regardless where incident happened