Privacy policy


In DEKRA we respect your privacy and value your relationship with us. This privacy policy outlines the information we collect about you and the information you provide us when visiting the website of DEKRA Services, S.A.U. This policy also instructs you on the policy itself and the practices for the collection, use, treatment, storage, transfer, protection and disclosure of the information we may collect about you.
This policy, however, does not apply to information collected by third parties, including through applications or contents that may link to our website or be accessible through it.
Please read this policy carefully to understand our privacy policies and practices regarding your personal information and its treatment.
In the event of disagreement with the terms of our privacy policies and practices, you must stop using the website. By accessing or using our website, you expressly agree to be legally bound by this privacy policy and as it may be modified from time to time.
Your continued use of our website following any changes constitutes you knowledge and acceptance of the modified terms. Therefore, we encourage you to periodically review this policy to be informed of them.

Data transfer

Data will not be transferred.

Collection of your Personal Information

Personal Information is any information that may be used to identify, either directly or indirectly, a person to whom the information is applied.
The information we may collect about you includes your name, surnames, email address, login information (user and password) and other information related to internet connection, the device you use to access our website and data on usage.
DEKRA Services, S.A.U. does not collect any personal identifying information about you unless you specifically and knowingly provide such information (eg. obtaining a subscription to our newsletter, participating in surveys, promotions or job offers).
We recommend you not to send or share with us sensitive personal information, such as information issued by the government, financial information, information related to ethnic or racial origin, political opinions, religion or other beliefs, health, biometric or genetic data, criminal records or trade-union membership.

Use of your personal data

When you provide us on a voluntary basis Personal Information, we will use it for the following purposes:

  • Present you our website and its contents.
  • Offer you information, products or services you may require.
  • Meet other purposes for which you have provide it.
  • Contact you directly or through other companies of the group, regarding our services and the services of our group of affiliated companies that may be of your interest.
  • Fulfil our obligations and enforce our rights arising from any and all agreements executed between you and us, including those related to billing and collection.
  • Report the changes made in our website or in the products or services we offer you and provide through it.
  • Process your orders.
  • Enrol you in an event.
  • Manage a job application.
  • Other purposes with you express consent.

In addition, we also use the information collected for the purpose of improving the contents of our website, notifying customers on updates of our products and website and contacting our customers for marketing and sales activity purposes.

Disclosure to third parties, suppliers and others

The information we collect about our users will be disclosed only to companies the DEKRA group.
On certain occasions, DEKRA may be required to disclose your Personal Information by law, legal proceedings, litigations and / or requests of public and government authorities.

Retention of Personal Information

DEKRA makes any effort to facilitate you the task of keeping your information updated and accurate. Your Personal Information will be exclusively stored for the time as may be required in order to comply with the purposes laid down in this Privacy Policy or at the time of data collection, as necessary to comply with a legal obligation, settle disputes and enforce our agreements, unless otherwise provided by law.
At the end of the retention period, DEKRA will delete your Personal Information in such a way to ensure that your information could not be restored or read.

Data Security

DEKRA takes the security of the Personal Information extremely serious. To protect the Personal Information you provide us from accidental or unlawful destruction, loss or modification, DEKRA uses technical and organizational security measures in order to prevent unauthorised disclosure or access with firewall-protected, safety systems, intrusion detection software and other processes to alert us of any potential or real instruction in our information systems.
In addition, DEKRA uses standard safety protocols and mechanisms to exchange the transmission of personal information, such as information regarding credit cards.
When providing confidential personal information, such as your credit card number, in our website, we encrypted it using Secure Socket Layer (SSL) technology.

Breach of Data Security

DEKRA has an Incident Response Team that will act immediately to execute a Remedial Action Plan in response to an unauthorised access to our information systems and data bases. If there were a breach of data security that may affect your Personal Information, you will be notified as soon as possible once the breach of data security has been determined. Notification will be made by electronic mail or postal mail, depending on the information available.

Retention of Personal Information

DEKRA makes any effort to facilitate you the task of keeping your information updated and accurate through free channels created for that purpose. Your Personal Information will be exclusively stored for the time as may be required in order to comply with the purposes laid down in this Privacy Policy, unless otherwise provided by law.

Join us

If you apply for a job through the section “Join us” of our website, your application and any other additional information may be used to evaluate your knowledge and interests towards job opportunities in DEKRA. DEKRA will keep your information for the aforementioned purposes and during the term provided for by legislation in force.

Minors under the age of 13

Our Services are not intended for minors under 13 years of age and, therefore, we do not intentionally collect personal information about them. If you are below the defined age limit, please do not use nor provide information in our website.
In the event we become aware that we have collected or received personal information of a minor under the age of 13 without the consent of his/her parents, we will immediately delete such information.
If you believe that we have collected Personal Information of a minor without the consent of the parents wrongfully or by accident, please notify us by email to the following address , so we can immediately delete such information from our systems.

Changes in the Privacy Policy

As a technology company, our systems are updated and changed constantly, as may this Data Privacy Policy. We will publish any changes here and will notify when the Policy is updated in the home page of our website. The date of the last update of this privacy policy will be specified in the top of this page.

Exercise your Rights

You have the right to obtain confirmation of how DEKRA is processing your personal information. Therefore, you are entitled to access your personal information, rectify inaccurate data or request its suppression when the information is no longer necessary and exercise other rights that you may request such as additional information.
Right may be exercised by using the free channels arranged by DEKRA by mail to the address C/Francisco Gervás, 4, 28108 Alcobendas, Madrid, Spain, to the attention of the Quality Department or by email to the following address:
You may request additional information on data protection by sending an email to

Contact information

If you have any questions or suggestions concerning this privacy policy and our practices in this regard, please contact us at the address below:

DEKRA Services, S.A.U.
C/Francisco Gervás, 4
28108 Alcobendas, Madrid

To the attention of the Quality Department
Or send us an email to: